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Shipping

The Netherlands Standard Delivery

Free shipping

 

Europe Standard Delivery

Order value under € 250  -  € 10 shipping 

Order value over    € 250  -  Free shipping

Use the code FREE250 at checkout

 

International Standard Delivery 

Order value under € 250-  € 20 shipping

Order value over   € 250-  Free shipping

Use the code FREE250 at checkout

 

Packaging

All orders are packaged in tissue paper and a handmade dustbag for you to store your garments in.

 

Taxes and duties

All shipments outside the UK and EU may be subject to import duties and taxes, these will apply once the shipment reaches your designated country. You will need to take responsibility for any taxes and duties that may apply. Please contact your relevant authority for more information on the rates.

Returns

If you are unhappy with your C'est Jeanne item, you can return them for a full refund or exchange them for a different size. Before a package is shipped out to it's new home, it undergoes an extensive quality control check. If you receive an item that has damage or is misrepresented from the product you ordered, please contact us through the contact form within 7 days after the day of delivery.

Returns within The Netherlands are free.

Any returns outside of The Netherlands will be charged with the shipping costs that apply to the country where the returned goods need to be shipped from.

All products being returned must be: in full, in their original condition, unused, undamaged, unsoiled, unaltered and complete with all original C'est Jeanne packaging. All boxes and dustbags should be included and are deemed part of the product.

All items must be tried on only  until you are certain you are keeping them. We are not obliged to accept returns that do not meet the above conditions, and we may:

- Refuse a refund in such case,

- Send such products back to the customer,

In each case at the customer's cost.