FAQ
-
Is this product available in my size?
Yes, all gloves are made to measure. This means, once you place your order you will be required to fill out your measurements at check out. Check the page ‘How to measure’ to find out more about measuring.
-
Do you do custom orders?
Yes, I am happy to alter existing designs to fit your unique style, or to design a completely new pair of gloves for you. Do make sure you have looked at my designs to make sure what you’re looking for doesn’t already exist. If you are interested in talking about a custom order contact me through the contact form, or send an email to atelier@cestjeanne.com.
-
How long does it take to make my order?
Every item is produced on a made to order basis, so please allow up to 8-10 weeks for the garment to be completed before shipment. If you are in a rush, please contact me to see if your order may be completed sooner. Please note that a rush fee will be added if you want to recieve your order on a short notice. You can find out more about the rush fee by clicking here.
-
How long does shipping take?
This depends on the location your order needs to be shipped to. Click here for an overview of different shipping rates.
-
Do you ship worldwide?
Yes, I ship worldwide.
-
Do you do refunds or accept returns?
Returns/refunds are not accepted, as every order is made to measure. But if you are having problems with your order, please message me using the contact form or send an email to info@cestjeanne.com, and I’d be happy to work something out for you.
-
I'm an influencer and would love to collab with you, is this possible?
Since all my gloves are made to measure and take many hours of hard work, I don’t do unpaid collaborations.
-
I'm a designer and would love to work with you, is this possible?
You can always e-mail me via press@cestjeanne.com for inquiries!
-
I'm a stylist and want to pull some gloves for a shoot, how can I make this happen?
Please have a look through my shop and choose the items you would like to pull. Send me an e-mail with more information about the occasion, and please add your selection of gloves you’d like to use. Then I will check if I have these gloves available for you.
-
Do you sell your patterns?
At the moment I do not sell my patterns.
-
Do you offer classes on glovemaking?
Yes I do! Click here to be taken to the courses page. I am currently working on online classes, for the moment all courses are in person in my studio in Zaandam, the Netherlands.